Questions? Call us: 480-644-3100.
Please have your library card number ready.
How do I get a book transferred to my local branch?
Request the item in the catalog (click on Place Request, then choose your location) or
call the library.
We will notify you when your hold is available (to view or change your preferred notification method, login to your account).
Is there a charge to place a hold?
There is no charge to place a hold.
How long do I have to pick up my item?
Please pick up your item within seven days.
Is there a charge for holds that are not picked up?Yes, there is a $1.00 fee for any holds that are not picked up within seven days. If you are unable to pick up your hold, please call us to cancel it to avoid this fee.
How do I cancel a hold?
If the hold is already waiting for you to pick it up, call the library during normal library hours and ask our staff to cancel your hold.
If the item is not in for you yet, but it is still on your holds list, you can call us to cancel your hold; or
- Login to your account.
- Click "Requests."
- Check the box next to the title you want to cancel. Then click on "Cancel Selected."
I'm going out of town and don't want to miss my hold! What should I do?
You can suspend a hold without losing your place in line while you are gone.
You can call us to suspend your hold or log in to your online account and use the "Suspend/Reactivate All" button under your requests to change your activation date.