Mesa Library

Library Cards & PINs

 

• Check your due dates, renew, and place holds.
• Getting Your Card
  • Acceptable identification for getting a library card
  • Address Verification
  • How to get a PIN (Personal Identification Number)
  • Renewing your library card
  • Library cards for minors under 18 years of age
• Using Your Card
  • Loan periods, renewals and late fees
  • Card limits Check out and hold limits
  • Returning materials
  • How to renew
  • How to place an item on hold
• Frequently Asked Questions about Library Cards
• Email Notices Sign up to receive overdue notices and hold notices by email Pre-Overdue notices will send an email to alert you of upcoming due dates.

Please Note: If you have questions about your library card record, please call (480) 644-3100. To protect your privacy, we do not answer questions relating to your library card record via email. Please have your library card number ready when you call.

Getting Your Card

Come to any Mesa Public Library to get a library card. Click here for library locations.

Anyone who lives in Maricopa County is eligible for a free Mesa library card. Out of county residents who work, own property, or attend school in the City of Mesa are also eligible for a free Mesa library card. Out of county residents who do not work, own property or attend school in Mesa must pay a $40.00 annual fee for their Mesa library card.

Acceptable Identification for Getting a Library Card

• State Issued Driver's License
• State Issued ID
• Correctional Facility issued ID (Probation ID)
• Non-U.S. Driver's License (Canadian, Mexican, etc.)
• School ID (charter, secondary, or college)
• Military ID
• Tribal ID
• Passport / Visa
• Bank Card with Photo
• Work ID with Photo and full name
• SAM’s Club or Costco card with Photo and full name
• Resident Alien Card
• Mexican Voter’s Registration Card

Address Verification

Verification of current address information  is requested at the time of the card being issued. You may be issued a card without an acceptable form of address verification. If so, on your next visit to the library you must provide a form of address verification. Acceptable forms of address verification include:

• State Issued Driver's License with current address
• State Issued ID
• Personalized Checks
• Lease Agreement
• Vehicle Registration
• Voter Registration
• Utility Bill
• Any legal document with a current address
• Any postmarked piece of mail within the last ten days addressed to the card applicant

 

How to Get a PIN (Personal Identification Number)

• Your PIN must be 4 digits long, numerals only.
• Come to the Ask Here desk of any Mesa Public Library to choose your PIN.
• You will need your Mesa library card and a photo ID.
• You choose your PIN. Please pick a number that will be easy for you to remember.
• After you have been issued a PIN, you can change your PIN by logging into our account on MesaLibrary.org.

If you have forgotten your PIN, you will need to bring your library card and identification to the Ask Here desk of the library to be reminded of your PIN. We cannot issue or remind you of your PIN via email or telephone.

What you can do with your PIN

• Access your library card information by telephone or on our web site.
• Access the 40+ Article and Information databases available on our web site.
• Use the Internet at any of our libraries for one hour per day.
• Access the Greater Phoenix Digital Library to download books and audiobooks

Renewing Your Library Card

We update all library card records annually. We will ask you to show identification and verify your address and contact information.

Library Cards for Minors under - 18 years of age

Minors without ID must have a parent or legal guardian present.

Minors with ID must also know their current phone number, address and guardianship information otherwise a guardian with ID must be present.

A parent or legal guardian must be listed on the minor's library card account and must accept responsibility for all items borrowed.

 

 

Using Your Card

Loan Periods, Renewals and Late Fees

Item	Check Out	Renewals *	Late Fee
Books	21 days	4	25 cents per day
Express Readers **	7 days	None	25 cents per day
E-Readers	21 days	4	$1 per day
Express E-Readers	7 days	None	$1 per day
Music CD's	21 days	4	$1 per day
DVDs	7 days	4	$1 per day
Books on CD	21 days	4	$1 per day
Teacher Book Buckets	21 days	4	$1 per day
Interlibrary Loan Items	Set by loaning library	Set by loaning library	$1 per day
* No renewals if the item has a waiting list. ** No holds on Express Readers or Express E-Readers.
Special Circumstances		Fee
Non-resident Card Fee (outside Maricopa County)		$40.00 per year
Maximum Late Fee per Item		$10
Internet Guest Pass Fee		$1 per hour
Holds Not Picked Up after 7 Days		50 cents each
Damaged or Lost Item		Cost of Item + $5 Processing Fee
Replacement Library Card		$2
Copies (black and white only)		20 cents per page
Print outs from all Computers (black & white only)		20 cents per page
Print outs from all computers (color)		$1 per page
Print outs from Microfilm and Microfiche machines		20 cents per page
Collection agency: Any library account with a balance of $50 dollars (including fines, damaged or lost items) or more will be sent to a collection agency. A $15 Collection Agency Fee will be added to the account if it is sent to collection.

Card Limits:

Items Checked Out

• Maximum number of checked out items allowed on your card is 35.
• There is no limit on the number of materials you may check out on the same subject.

Holds

• Maximum number of holds you may have on your card is 10.
•  For each hold not picked up, a 50 cent fee will be charged.
• To place holds on items that are available on the shelf at the library (checked in), please call the library of your choice:
     (480) 644-3100 - Main Library
     (480) 644-3100 - Red Mountain Branch
     (480) 644-3100 - Dobson Ranch Branch
     (480) 644-3100 - Mesa Express Library
• Items are held for pick up for 7 days at the library location of your choice.

Click here for more information regarding holds.

 

Returning Materials

Items checked out may be returned to any Mesa Public Library location. Click here for locations.

Bookdrops: We have bookdrops for books and audio/visual materials. The library cannot assume responsibility for damage or theft of items returned in the outside bookdrops. Bookdrops are available 24 hours a day, seven days a week.

How to Renew

You may renew in one of three ways:

1. Using My Account Online
2. By Telecirc (our telephone renewal system)
3. In person

1. Renewing Using My Account Online

Please follow these instructions to renew your materials using My Account:

 

1. Click on the My Account link located at the top of the Library catalog page.
2. Type in your Mesa Public Library card number and PIN.
3. Click on Login.
4. In your Items Checked Out list, click once on the checkbox next to the item you want to renew.
5. At the bottom of the page, click “Renew Selected Items.” If you would like to renew all items checked out, click on “Renew All Items.” A screen will then display showing whether or not your renewals were successful.
6. If your renewal is successful, your new due date will be listed in the Items Checked Out list.
7. To protect your privacy, logout of your account using the Logout link at upper right-hand corner of the screen.

2. Renewing by Telecirc (our telephone renewal system)

Telecirc is an automated telephone system you can use to call the library to get information regarding your library record, such as the number and titles of books checked out, fines and holds ready for pickup.

1. Dial (480) 644-3986 from a touchtone phone and press 1 for account information.
2. Enter your library card number followed by #.
3. Enter your PIN followed by #.
4. Follow spoken directions.
5. Either press * to disconnect at any time or press # to return to the menu of options.

3. Renewing in person

Present your library card at the Ask Here desk at any of the four Mesa Libraries during regular hours. Items can also be renewed at the self-check kiosks with your library card.

How to Place an Item on Hold

1. In person at the Ask Here desk.
2. Call (480) 644-3100. Please have your library card number ready.
3. Online at www.Mesalibrary.org

The Library will notify you when the item is available. Please remember you must bring the library card on which you placed the hold in order to pick up any hold item.

We can notify you of items on hold by email or text messages. Click here to sign up for email or text message notices.

Frequently Asked Questions about Library Cards

I am a winter visitor, can I get a Library card?
Yes. Visitors residing in Maricopa County must provide a local address and a permanent address to receive a free library card. An out of state patron who does not wish to provide an address in Maricopa county is subject to the out-of-county annual card fee.

I lost my Library card. What do I do now?
Report lost or stolen cards to the Ask Here Desk at any Mesa Library or call us at 480-644-3100. If you would like to replace the card, you will need to bring identification in to the Ask Here desk. A replacement card costs $2.00.

How do I find out information about my card or my children's cards (i.e. due dates, fines, books on hold, etc.)?
You can find out your fines by calling the library at 480-644-3100, using My Account on the website, or calling Telecirc. Please have your Library card number(s) ready. We cannot give you any information about your library card account(s) via email.