Freegal is a music download service, offered to
Mesa Public Library Cardholders, for free! Using your
library card and PIN number, you can download three
songs a week to your computer, and then add them to
your personal music player. It’s fast, it’s easy,
and it’s FREE!
Login to Freegal
FAQ's
Questions About Freegal?
What is the download limit?
You are able to download
three songs per week. Your download counter will
reset to zero each Monday in the early-morning. Then
you can download three more tunes during the new
week.
How do I download?
When you're ready to
download a music track, click the "Download Now"
link, select Save at the prompt, and designate where
you want to save the song on your computer. Note:
Anytime you click on the "Download now" link, even
if you cancel the download, the download counts
toward your weekly allotment.
Problems with
Download
My song partially downloaded or only the
first few seconds of my song plays...
Once in a
while, your Internet connection may be interrupted
or time out and you might experience an incomplete
or problem download. Freegal Music allows you to
download previously downloaded songs again, without
using up one of your weekly downloads.
Songs you've
had trouble downloading during the current week or
previous week can be downloaded again.
To
re-download a song,
login to Freegal, and click on the Recent
Downloads link located at the top of the page. Then,
click the "Download Now" link for the song you had
trouble downloading to save it again.
You have two
(2) download attempts for each song in the Recent
Downloads page. If you re-download a song twice, the
"Download Now" link will change to say "Limit
Exceeded" and the song will be removed from your
Recent Downloads page.
I log in to Freegal, accept
the terms and conditions, and then I'm taken to the
About Us page or given a notice that I'm not
authorized to view the site. There may be a setting
on your computer that is preventing you from logging
in to Freegal Music. There are a couple things you
could try that may enable you to get through.
Try
clearing your browser history and deleting your
browser cookies. How to clear the browser cookies
and history varies from browser to browser, but
typically, you can do it by opening the browser, and
clicking on the Tools menu. From there it might be
under a "Delete browsing history" option (if you're
are using Internet Explorer) or "Clear Recent
History" (if you're using Firefox). From there, you
should see options specific to browser history and
cookies. If you are using Internet Explorer, you may
also try putting your security settings back to
default.
Internet Explorer setting
If you are
using Internet Explorer 7 or 8, you may need to
adjust how your browser treats temporary internet
files. You can get to this option by following these
steps:
- Open Internet Explorer
- Click on the Tool menu
- Select "Internet Options"
- In the General tab section, in the "Browsing history" area, click on the Settings button
- In the "Temporary Internet Files and History Settings" dialog box, select the option for "Every time I visit the webpage" (by default "Automatically" is selected)
- Click the OK button
- Click the Apply button
- Click OK
- Close Internet Explorer and then re-open it and try accessing Freegal Music again
Firewall
setting
It's possible there's a conflict with any
antivirus or firewall settings you have on your
computer. If you are comfortable with doing so,
please try turning off your antivirus and/or
firewall settings and try accessing Freegal again.
Using the "Logout" link
This may also happen if
another household member is not using the "Logout"
link when done with the Freegal Music site (or if
you are using Freegal Music on two different
computers). Simply closing the browser does not
clear a user's session from Freegal Music. To
resolve this issue, try having the other person in
the household use the "Logout" link in Freegal Music
and then try accessing the site. You may need to
clear your browser initially.
If none of these
suggestions work, please contact us, and we will
work to find a solution for you.
I only downloaded
two songs, but when I go to download the third song,
I'm told I've exceeded my limit. What happened to my
third download? It's possible you inadvertently
clicked on the "Download Now" link to a third song
and not realized it. Anytime you click on the
"Download Now" link, even if you cancel the
download, a download is used from your weekly
allotment. If you're confident this isn't what
happened, please send us your library card
information and we'll troubleshoot the issue.
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